Refund & Cancellation Policy We take pride in baking fresh, delicious bagels for every order. Because our dough is prepared and baked specifically for you, we adhere to the following refund and cancellation guidelines:
Standard Orders (Non-Holiday) Cancellations & Changes: Please give us at least 8 hours' notice prior to your scheduled pickup time for a full refund or order adjustment. Quality Issues: If there is an error with your order or you are unsatisfied with the quality of your items, please contact us on the day of purchase so we can make it right with a replacement or store credit.
Holiday & Catering Orders Due to high volume and advance ingredient preparation, stricter guidelines apply during holiday periods (including, but not limited to, Thanksgiving, Hanukkah, Christmas, New Year's, Easter, Rosh Hashanah, Yom Kippur, Mother’s Day, Father’s Day): 24-Hour Notice Required: All holiday order cancellations or modifications must be submitted at least 24 hours prior to your scheduled pickup date/time to receive a full refund or store credit.
Late Cancellations & No-Shows: If we do not hear from you with at least 24 hours' notice, no refunds or store credit will be issued. Unclaimed Orders: Orders not picked up on the scheduled holiday date will be forfeited at closing time without a refund, as fresh baked goods cannot be re-sold.
How to Request a Cancelation To cancel or modify your order, please call us directly at 216-371-1088 during business hours or email us at [email protected] with your order number and pickup details.
All pre-orders shut off 7am the day before. Please note on busy holidays ordering can shut off earlier.
At this time sandwiches are walk in only. If you have a large sandwich order, please send us an email [email protected] and we will do our best to accommodate.